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TSI Healthcare - Helpdesk Administrator Resume Example

Mildred M. Suarez

❶Improved reporting metrics, create, maintained and updated operational process documentation that improved collaboration with other service desks i. My Perfect Resume is your solution and takes the hassle out of resume writing.

Help Desk Administrator Software Applications

Service Desk Manager
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Choose the best template - Choose from 10 Leading Templates. Use pre-written bullet points - Select from thousands of pre-written bullet points. Save your documents in pdf files - Instantly download in PDF format or share a custom link. Create a Resume in Minutes. Senior Help Desk Administrator. Help Desk Administrator Specialist. Assist Cybersecurity managers with maintaining the MTC Risk Management Framework RMF compliancy Develop strategies and solutions associated with the project, and manage their implementation, optimising cost, schedule and performance activities Work performed is generally basic to moderately complex processing, review, or other administrative based Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system Provide first line response for users requiring assistance with IT issues and problems A good working knowledge of PC hardware and network Assists in the development of training materials such as exercises and visual displays.

Read our complete resume writing guides. Ability to work under time pressures while maintaining a customer service attitude Experience in troubleshooting hardware, software and network connectivity issues Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes Self-motivated with attention to detail Organizes workload, sets priorities and works within deadlines Maintains confidentiality of information Experience with ServiceNow ticketing system Must have flexibility for working rotating on-call schedule and backfilling for peers when coverage is needed Four years related experience.

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions Knowledge of and the ability to implement application software within an organization in order to help end-users perform specific tasks ex: Provide on-site and remote account administrative support to database user populations of multiple community organizations.

Using excellent customer service and communication skills, provide highly responsive technical support and assistance to PNC employees Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution Manage ticket documentation and follow-up Responsibilities are generally tactical in nature Primary focus is on daily deliverables of routine and defined outputs Works under direct supervision within a specific area Work performed is generally basic to moderately complex processing, review, or other administrative based Independent discretion or decision making is typically limited Decisions made are normally within a prescribed framework of established boundaries for which the employees must not deviate Maintains a positive and flexible approach toward changes that are introduced in the environment on a continuous basis.

Successful example resumes for Help Desk Administrator mention skills such as customer service, patience, problem solving orientation, telephone etiquette, troubleshooting, and teamwork.

Employers select resumes mentioning a college degree and customer service experience. Looking for job listings? Check out our Help Desk Administrator Jobs page. Want x more interviews guaranteed? You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Improved reporting metrics, create, maintained and updated operational process documentation that improved collaboration with other service desks i.

Received outstanding employee recognition for last quarter of leading the PGO Service Desk Assist in triage of phone calls and email generated tickets to PGO Service Desk Collaborate with CDC management and other business partners that has improved efficiency in ICE support and reduced downtime for contract and grant management specialists. Consolidated 2-room service desk environment into a 1-room service desk environment with a more ergonomic desk setup with a "pod" like structure that allowed us to align support groups more appropriately.

Co-created new process called "Daily Work Flow" meetings. This added the value of enforcing all areas of IT to manage their incidents in a more timely and organized fashion. Developed support process improvements that resulted in greater efficiencies.

Created Service Level Agreements in partnership with cross functional business teams. Participated on several projects resulting in effective implementations. Increased client survey satisfaction numbers from Increased awareness of IT service outages and planned changes by globally revamping IT communication strategy. Minimized downtime and increased awareness of Priority 1 incidents by developing internal Global IT process and communication strategy.

Promoted Service Desk and Self Help tool services by leading site-wide awareness program. Increased capabilities of new service desk technicians by establishing a technical training program. Prioritized workload and balanced resources through proactive review of ticket queues and participation in project management discussions. Reduced the incident ticket backlog from and

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Find the best Service Desk Manager resume samples to help you improve your own resume. Each resume is hand-picked from our large database of real resumes. Logging of new helpdesk calls on in-house and customer helpdesk applications Distribution and constant following up on logged calls Closing of calls upon completion.

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Nov 06,  · Help Desk Administrator Resume Samples and examples of curated bullet points for your resume to help you get an interview.5/5(4). Robert Pettit Layman Court Gainesville, GA () [email protected] Job Objective Help Desk Administrator looking for position w.